Frequently Asked Questions

Find answers to your questions from our previous answers

How do I book a vehicle?

No. Reservation is completely free and no prepayment is required. You pay on the spot when you pick up the vehicle.

Free of charge up to 24 hours before the rental start. Simply email or call us — no questions asked. • Flight delays or external reasons: Changes accepted at any time, including past the start time, with no penalty.

• Minimum age: 22 years old. • Driving experience: Valid driver's license held for at least 24 months. • Maximum age: No upper age limit.

Valid passport or national ID Valid driver's license (Category B / light motor vehicle)

Any valid driver's license in international format and readable in English, Georgian, or Russian is accepted in Georgia for up to 12 months from your arrival. The vehicle category must be clearly indicated (Category B or light motor vehicle). If your license is issued in another language or alphabet, you must present a notarized translation. Translation costs are the renter's responsibility and are not included in the rental price. We can assist with the translation process, but this is not a contractual obligation. Some country licenses require individual validation — please contact us in advance for verification.

Yes. Each additional driver must be at least 22 years old, hold a license for 24 + months, and be listed in the rental agreement. There is no extra charge for adding drivers.

Sedan / Compact/ Best For - City driving, paved roads, airports, Restrictions - Paved roads only. No off-road, no gravel, no forest tracks. Standard 4×4 / SUV (Subaru Forester, jeep renegade, jeep patriot, mitsubishi outlander and etc.) / Best For - All Georgia destinations — Svaneti, Kazbegi, Racha, Khevsureti. Gravel roads, picnic spots, camping areas, open fields (where there is no official road — without insurance coverage). Restrictions - No heavy off-road. Rock crawling, mudding, forest trips, and climbing are strictly prohibited. Insurance is valid on official roads only — including gravel and dirt roads. Damage from prohibited use is not covered. mid-size body-on-frame SUV 4wd,4x4, (Toyota 4 Runner, Jeep wrangler) - Tusheti-approved/ Best For - Full expeditions including Tusheti (Abano Pass). All destinations above, plus extreme mountain routes/ Restrictions - No heavy off-road. Rock crawling, mudding, forest trips, and climbing are strictly prohibited. Insurance is valid on official roads only — including gravel and dirt roads. Damage from prohibited use is not covered. Important: The Abano Pass route to Tusheti is one of the world's most challenging mountain roads. Only mid-size body-on-frame SUV 4wd,4x4 vehicles specifically approved for Tusheti are permitted on this route. Driving a non-approved vehicle voids your insurance.

yes, Cross-border travel requires prior written permission and additional cross-border insurance. Contact us at least 7 days before pickup to arrange the documentation.

Standard Insurance (Included): Covers 90% of visual damages to the vehicle body. This includes coverage for road accidents (CDW). Note: Tires and Windshield are NOT covered under the Standard package. Full Insurance (Extra Protection): Covers 100% of any damages to the vehicle, including the windshield. Cost: Minimum $45 per rental or $5 per day (Maximum $100 per rental). Note: Tires are NOT covered under the Full Insurance package.

For the insurance (both Standard and Full) to be effective, the following legal and safety requirements must be met. Failure to comply will result in the renter being 100% liable for all damages. Driver Requirements: The driver must be at least 22 years old with a minimum of 2 years of driving experience. Sobriety: The driver must be 100% sober. Driving under the influence of alcohol or drugs immediately voids all insurance coverage. Traffic Laws: You must obey all traffic signs and regulations. Insurance will not cover damages if you: Run a red light. Cross a solid double line. Enter a restricted/prohibited street (unless done specifically to avoid a serious accident). Road Restrictions: The vehicle must be driven on officially recognized roads. This includes: Highways (Autobahns), asphalt roads, secondary roads, gravel roads, and official dirt roads. Off-Road Restriction: Driving in riverbeds, open fields, or areas without an official road track is strictly prohibited. If damage occurs outside an official road, the renter is 100% responsible for the repair costs.

We deliver and collect vehicles at all major airports and city centers across Georgia. Below is our transparent pricing for local and one-way rentals: Tbilisi Locations Tbilisi City Center: Pick-up / Drop-off: FREE From Kutaisi to Tbilisi: $65 From Batumi to Tbilisi: $85 Tbilisi International Airport (TBS): Service fee: $15 Pick-up in Kutaisi → Drop-off at Tbilisi Airport: $75 Pick-up in Batumi → Drop-off at Tbilisi Airport: $90 Kutaisi Locations Kutaisi City Center: Pick-up / Drop-off: FREE From Tbilisi to Kutaisi: $65 From Batumi to Kutaisi: $70 Kutaisi International Airport (KUT): Service fee: $10 Pick-up in Tbilisi → Drop-off at Kutaisi Airport: $65 Pick-up in Batumi → Drop-off at Kutaisi Airport: $70 Batumi Locations Batumi City or Airport (BUS): Standard Delivery / Collection: $70 (if pick-up location is Kutaisi) Standard Delivery / Collection: $85 (if pick-up location is Tbilisi) One-Way Rental Policy Can I pick up the car in one city and drop it off in another? Absolutely! One-way rentals are available between Tbilisi, Kutaisi, and Batumi. This is the perfect option for those who want to cross the country without returning to the starting point. Please refer to the pricing table above for specific "One-Way" service fees.

What happens if I return the car late? • Grace period: Up to 1 hour late at no charge. • 1–3 hours late: Charged at the hourly rate. • Over 3 hours late: A full extra rental day is charged. If you anticipate a delay, please call +995 591 40 98 98 in advance — we'll do our best to accommodate.

All vehicles in our fleet run exclusively on Petrol (Gasoline). We strictly require the use of Euro Regular (95 Octane) or higher. Technical Note: Most of our vehicles are equipped with 4-cylinder or Boxer-type engines. These engines are finely tuned for 95-octane fuel. Using lower-grade fuel may cause engine issues, and the renter will be held responsible for any technical damage resulting from incorrect fueling. Warning: Never use Diesel. Double-check the pump before refueling.

Our standard policy is SAME-TO-SAME. You will receive the vehicle with a certain amount of fuel, and you are expected to return it with the same level.

Yes! We offer a Full-to-Empty option upon prior request. We can deliver the car with a full tank of gas for your convenience. Cost: You will only pay the actual market price for the fuel based on the tank capacity. No service fees or hidden surcharges. You can then return the car with an empty tank.

We offer flexible payment methods to suit your convenience. Choose the one that works best for you and enjoy exclusive bonuses! Option 1: Online Reservation (Recommended & Most Popular) Secure your vehicle through our website and get the best deal! How it works: Pay only a 10% deposit online to confirm your booking. The remaining balance is paid in cash upon vehicle delivery. The Benefit: By choosing this option, you automatically receive a 5% Discount on the total rental price. Exclusive Bonus: For all online reservations with a deposit, Airport Delivery is 100% FREE (Tbilisi & Kutaisi). Peace of Mind: Your vehicle is guaranteed and locked in our system immediately. Option 2: Cash on Delivery If you prefer not to pay online, you can complete the full payment when you receive the car. Accepted Currencies: We accept GEL, USD, and EUR. Note: Prices in foreign currencies are calculated based on the official exchange rate at the time of pickup. Please note: Free airport delivery and the 5% discount apply only to online deposit bookings.

Save Money: The 5% discount and Free Airport Delivery make this the most cost-effective choice.

What if I have a problem during the rental? Your safety and comfort are our top priorities. Our 24/7 support team is always just one call away. We provide: 24/7 Roadside Assistance: Available anywhere in Georgia, no matter how remote the location. Rapid Vehicle Replacement: In the event of a mechanical breakdown due to a technical fault, we guarantee to either repair the vehicle or provide a replacement within 10 hours. Multilingual Support: Our team is ready to assist you in English, Georgian, and Russian. Instant Contact: Reach us anytime via WhatsApp, Viber, or Direct Call: +995 591 40 98 98.

Stay calm and follow these essential steps to ensure your insurance remains valid and you stay safe: Check for Safety: Ensure everyone involved is safe. If there are injuries, call 112 (Emergency Services) immediately. Contact Us First: Call our 24/7 hotline at +995 591 40 98 98. We will guide you through the next steps and help communicate with the authorities. Do Not Move the Vehicle: According to Georgian law, you must not move the vehicles from the scene until the police arrive. Moving the car may void your insurance. Document the Scene: Take clear photos of all vehicles involved, their license plates, and the overall scene from different angles. Obtain a Police Report: A formal police report is mandatory for insurance processing. Our team will assist you in ensuring all paperwork is handled correctly.